Spain and Portugal (Mainland):
- Free Shipping 24/48 hours with Correos Express for orders from 35€
- Shipping 24/48 hours with Correos Express: 3.95€
*We do not ship to the Islands of Portugal, the Canary Islands, Ceuta, Melilla and Andorra.
- Delivery times will be 24/48 hours on working days, for orders placed before 4:30 p.m. from Monday to Thursday.
- For orders placed on Fridays, weekends and public holidays, shipments will be made from the next business day.
- We work to provide the best service but in holiday periods and sales or promotions, delivery times may suffer delays.
- All items are subject to availability in our online shop. In the event that we are unable to deliver an item, we reserve the right to notify you by email, offering you similar items. If you do not wish to place/exchange your order for such substitute items, we will refund you for the item we are unable to ship.
- It is not possible to cancel or modify an order once the order has been dispatched and you will have to wait until you receive it to exchange or return it.
For hygiene and health reasons, there are restrictions on returns of intimate products, such as: briefs, pantyhose, lower parts of the reducing / shaping collection.
Swimsuits and Bikinis. The swimwear will arrive in your order with a hygienic safety sticker, so that you can try them on without the fabric coming into direct contact with the skin. In case of being returned, this product cannot be returned without this hygiene sticker.
All products must be returned within a period of 14 days from receipt of the order and the return must be made with the same packaging, the units included in the indivisible packs and all the original parts.
You can access to the following link to make a return: Returns
Please indicate the e-mail address from which you made the purchase, the order number and the date on which you placed the order. You can find all the details in the confirmation email we send you..
- Select the garment to return.
- Select the reason for your return. It will help us to improve!
- If you have indications or something else that you would like to transmit to us, you can write it in the enabled area for messages.
- We will receive your return request and once confirmed you will receive the the instructions so that the courier can pick up the package at the indicated address or the postal label to be able to deposit it at the office.
Once the package is received in our warehouses, you will receive the refund in a period not exceeding 7 days.
For questions or queries, do not hesitate to contact our Customer Service department through chat, telephone, direct message or mail email@example.com
In the event that there is doubt about the status in which the return is being made, the criteria of YSABEL MORA's specialized personnel will always prevail, after inspection and verification of the item, in order to guarantee that fraudulent returns of products that have been used or are in poor condition are not made.