From Ysabel Mora we try to reach every corner of Spain.

If your delivery address has any shipping restrictions, we will show you at the time of purchase.

We only offer a shipping method to mainland Spain and the Balearic Islands at a cost of 3.95€. We offer Free Shipping from a minimum purchase that you can check on the top bar of our website.

Our delivery time to mainland Spain is approximately 24-48 working hours.

While for the Balearic Islands, the delivery time is approximately 48-72 working hours.

* We do not ship to the Canary Islands, Ceuta, Melilla or Andorra.

Currently we do not ship to the Canary Islands, Ceuta or Melilla, sorry.

However, from Ysabel Mora we are gradually expanding our markets so that you can buy our products from more and more parts of the world.

Keep an eye on our website, because we are constantly changing and if we expand our markets we will keep you informed through it!

Need more info? Click here for more information about our shipments.

In line with our continuous growth, from Ysabel Mora we are expanding markets so that you can purchase our products from more and more parts of the world.

Currently you can make your purchase from:

• Mainland Portugal: approximate delivery time of 24-48 working hours.
• Peninsular Italy: approximate delivery time between 3 and 5 working days depending on the area of the territory.
• Rest of Europe: delivery time approximately 48-72 working hours.

To consult more shipping conditions, such as costs and the list of European countries from where you can buy our products, click here.

*Please note that each country has a price range per product established according to market, which we will apply to the conditions of your purchase.

Currently we offer you only one delivery method, which takes approximately 24-48 working hours.

In the check-out you will see that we have another option, but it is only for our employees and you will not be able to select it.

Click here for more information about our shipping.

Sorry, we only ship to homes. If you have any difficulty in receiving your purchase at home, please do not hesitate to contact us so we can advise you.

If it is more convenient for you, we can deliver your package to your place of work.

You just need to make sure that at the time of delivery there will be someone you trust available to pick up the package for you.

We want to do our best so that you can surprise that person who means so much to you on their special day, so we offer you the following options to prepare your gift.

You can write personalized messages, tell us that you want a gift voucher so that the prices are not visible or buy a cloth bag to wrap everything for 2,99€.

To tell us that your purchase is for a gift, just go to your shopping cart and click on "It's a gift" at the bottom of the page.
So that we can prepare it according to your preferences, don't forget to click on save and we'll take care of the rest!

Of course we do!

You will receive an email with a tracking link when your order leaves our warehouse - check it out to see its status!

You can also check it in the "My account" section if you are a registered user.

If the tracking link for your order does not show any information, there may be some delay in updating it, but it will show more information soon.

Our shipments take approximately 24-48 business hours to arrive, so it is important to wait for this time to expire.

If you have any doubts or questions, please contact our Customer Service team and we will be happy to help you.

For orders over 40€, shipping costs are free!

If the amount of your purchase is less than 40€, the shipping costs will be 3.95€.

*Shipping costs are not applied to electronic gift cards, but if the total order of physical products does not exceed 40€, shipping costs will be applied.

Our shipments take approximately 24-48 working hours to reach their destination.

Delivery times are estimated in working days. This means that if you make your purchase on a Friday, during the weekend and/or on a holiday, we will prepare your package the next business day.

In Ysabel Mora we always try to meet the delivery times we promise you, however on specific occasions, this date may be extended for reasons beyond our control at a given time.

We guarantee that we will do everything in our power to avoid this type of situation as much as possible.

At Ysabel Mora we sell many products that are in contact with intimate areas, therefore, there are products that we will not accept back for hygiene reasons.

The following types of products cannot be returned:

• Briefs
• Briefs
• Bodies (reducing and non-reducing)
• Bottoms from the slimming/shaping collection
• Slimming dresses with intimate briefs
• Adhesive products

Panties. Panties and stockings can only be returned with their original packaging intact, including carton.

Nursing bras and nightgowns. Nursing garments may only be returned in their original intact packaging.

Swimwear. Swimwear will arrive in your order with a hygienic sticker so that you can try them on without the fabric coming into direct contact with your skin. If returned, this product cannot be returned without this hygiene sticker.

*Please note that Ysabel Mora reserves the right to refuse returns communicated or sent after the deadline, returns of items that have been indicated as non-returnable in our Return Policy or returns of items that are not in their original condition.

Our return period is 15 calendar days from the receipt of the order. Within this period you can request your return and send the package back to us.

Once this period has expired, it will not be possible for us to accept your items back.

For more information click here.

In Ysabel Mora we have our own process so you can request your return quickly and easily from our website.

If you are registered on our website, simply log in to My Account and click on the link "Return products" next to the order you want to send us back.

If you are not registered and have made the purchase as a guest, you will not be able to access your account. Instead, you will have to manage your return from this link.

The process is intuitive and easy to follow. Once we send you your return label, all you have to do is go to your nearest post office and drop off your package.

Remember that the first return you make for each order is free! If you need to return the same order a second time, you will be responsible for the cost of the return.

For more information, click on the following link.

In Ysabel Mora we have our own process so you can request your return quickly and easily from our website.

If you are registered on our website, simply log in to My Account and click on the link "Return products" next to the order you want to send us back.

If you are not registered and have made the purchase as a guest, you will not be able to access your account. Instead, you will have to request your return from this link.

Returns from Portugal will be handled by MRW. We will send you an email with your return label and the date on which MRW will pick up the package.
Normally, the collection takes place the next working day after you have requested your return.
*You can change the pickup address at the time of the request.

Returns from the Rest of Europe are handled by UPS and their delivery points. We will send you an email with your return label for you to take your package to the nearest UPS drop-off point.
*Depending on the country, UPS offers the option of arranging a pickup so you don't have to travel.

Remember that the first return for each order is free of charge! In the event that you need to return the same order a second time, you will be responsible for the costs involved.

For more information, click on the following link.

Currently we do not offer the option to exchange size/color or item. If you are not satisfied with what you have received, you can place a new order and send back to us the products you do not want to keep; as long as they can be returned.

We will refund you to the same payment method you used to make the purchase as soon as your package arrives and is processed in our warehouse.

For more information about our returns, click here.

The first return you make for each order is free of charge!

In the event that you need to make a second return of the same order, the costs of this management will be borne by you.

*In case of not reaching the minimum purchase amount and having to pay the shipping costs, these will not be refunded in case of return.

If your card is no longer active, but your associated bank account is still open, we are happy to inform you that there will be no problem.

Your bank will receive the refund order and will arrange for you to receive it directly into your account within 5 working days after we have processed it.

If you are unable to locate your refund after this time, or if the associated account has also been terminated, please contact our Customer Service team and we will do our best to help you with this.

To find out if your package has already arrived at our warehouse, you can use the tracking number on your return label to check its status on the website of the carrier returning your package to us.

Please note that it may take about 5 business days for your return to reach us.

Once we process your items, we will send you an email to notify you of the refund.

In any case, if you have any questions, you can contact our Customer Service team so we can help you immediately.

The maximum time frame in which we will process your refund is 5 business days from the time your package reaches us until our warehouse team processes your items.

If, upon review, it is determined that they have not been tampered with and are in their original condition, we will process your refund to the same payment method you used to make your purchase and notify you by email.

Remember to check your spam or junk mail in case this notification was filed there by mistake.

You haven't received your refund yet and this deadline has passed? Contact our Customer Service team and we will be happy to help you.

You will receive the amount corresponding to your refund back to the same payment method you used to make your purchase.

In the email we will send you to notify you of the refund you will be able to check which payment method you used and other informative details.

En el caso de que hayas usado una Tarjeta Regalo para hacer tu compra, te devolveremos primero el importe de la Tarjeta Regalo. Si el importe a devolver, supera la cantidad de la Tarjeta Regalo, el resto del reembolso te llegará al mismo método de pago que usaste para completar el pago del pedido. 

Ejemplo: Haces una compra de 40€ y usas una Tarjeta Regalo de 25€ + una tarjeta de crédito para pagar el resto de tu compra. Quieres devolvernos artículos por valor de 30€, entonces nosotros te reembolsaremos los 25€ de vuelta a la misma Tarjeta Regalo para que puedas volver a usarla en tu siguiente compra y 5€ de vuelta a la tarjeta de crédito que usaste para completar la compra. Es decir, que el reembolso te lo devolveremos por orden de prioridad, primero a tu Tarjeta Regalo y luego al método de pago (tarjeta de débito, tarjeta de crédito, PayPal, Scalapay, etc.). 

In case of detecting an error in the amount of your return, please contact our Customer Service team and we will help you to solve it.

*Please note that Ysabel Mora reserves the right to refuse returns communicated or sent after the deadline, returns of items that have been indicated as non-returnable in our Return Policy or returns of items that are not in their original condition.

Once you receive confirmation of the refund from us, Scalapay will send you another email to inform you.

If it is a full refund:

The installments you have paid will be refunded to the card you used to pay and the others will be cancelled.

If it is a partial refund:

- The refund amount will first be deducted from the installments that have not yet been paid and these will be reduced or cancelled starting with the last installment. A refund will not be sent to your card.

- If the installments have not yet been paid, they will be cancelled or modified.

- If they have already been paid, they will be automatically refunded to the card you used to pay.

For more information, click here to go to the Scalapay Help Center.

We are sorry, but it is not possible for us to modify information about a purchase once payment has been made.

This includes adding/removing or changing items and applying/adding a discount code.

If you contact our Customer Service team, we can check if your order has not yet been prepared and we can cancel it so that you can re-purchase with the correct information.

If you have received a defective item or one of your items has a defect after some time of use, you can contact our Customer Service team through any of our channels and we will help you to fix it.

To speed up the process, we will need you to send us a photo showing the defect and a photo of the product reference, as well as your order number.

We can help you in case you change your mind and want to cancel your purchase.

Whenever an order has not yet been prepared in stock and is not in the hands of our carrier, we will be able to cancel it and refund you the full amount.

Just write to us through our Live Chat or Whatsapp so that your request can be dealt with as soon as possible.

For more ways to contact us, click here.

The return of your money in this case works as with any other refund we may issue.

Our refunds are handled immediately, but it is your bank or payment provider who will execute the deposit of the money back into your account. Therefore, it depends on the deadlines they have set for you to get your funds back.

You should not worry, as this period is usually no longer than 5 working days.

If you have any questions about this, please contact our Customer Service team and we will be happy to help you.

If after placing your order you realize that your delivery address is incorrect or incomplete, we can help you.

Please contact our Customer Service team and we will fix it.

If you have received a different item than the one you purchased, we can fix it.

If we have stock, we will offer you a new shipment at 0 cost of the item in question. And if we are out of stock, we will process a refund to your payment method.

Please contact us and we will let you know how to do it. It is important that you mention your order number, the reference of the item we have not sent you and that you send us a photo of the product you have received.

It is possible that, for stock reasons, we have not been able to include it in your package.

Please contact our Customer Service team so that we can review what happened and offer you a solution.

If we have it in stock, we will send it to you at no extra cost. If not, we will process a refund to the same payment method you used to make the purchase.

Of course!

To bookmark the articles you like, just go to the article's page and click on Add to Favorites. Locating this list is very easy! You will find it at the top right of our website, right next to My Account.

You can create your own personalized lists or use the default ones we create.

You don't need to create an account to have a favorites list.

In Ysabel Mora we change collections and many of our items go with them. However, there are continuity items that we do replenish collection after collection.

Looking for a product that is out of stock? We suggest the following options:

- Request that we send you a notification when we are back in stock. To do this, click on the out of stock size and open "Notify me when available".

- Search for something similar on the web. In the search bar of our website you can enter a description of what you are looking for or you can use our filters by product type, color, size and price.

We are sorry that now the item you bought is cheaper. In Ysabel Mora we are guided by your needs, but we also need to be guided by our policy regarding supply and demand to modify rates, so there will be times when you will find variations in prices.

This is because we need to adapt to exceptional situations, such as, for example, sales, promotions or Black Friday among others.

If you are not satisfied with the price, you can always send the product back to us(if we allow returns) and we will give you a full refund.

If you want to perform a product search, follow the steps below:

- Access the search bar at the top of the page and type in what you are looking for.

- Use our menu of product sections and categories at the top of our website.

- Use the filters to refine your search. These appear on the left hand side once you are within one of our product categories. You can filter by: Colors, Styles, Product Type, Size, Print, Material and Other Details.

In Ysabel Mora we want to offer you the best tools to guide you in finding your size.

That's why we have a size guide for each of our products and a super tool called Brafitting.

In it we have included a video with instructions on how to measure yourself to get your underbust and chest circumference measurements.
Next, you will find tables with all the measurements that correspond to our sizes and with the equivalences with other sizes.

It helps you to find your bra size, as well as your Bikini Top / Swimsuit size, as we sell these products according to bra sizes.

In Ysabel Mora we are aware that sometimes it is not easy to find the right size, that is why we have taken great care to put at your disposal all possible resources to make this task easier for you.

On the individual page of each item on our website, located just above the size selection, we have attached the specific size guide for each item.

In addition, to provide you with more extensive information, we also provide you with a general Sizing Guide that you will find at the bottom of the website and within the Help section.

Finally, you have a tool called Brafitting that helps you to choose your bra, bikini top or swimsuit size.

If you still have any questions, you can contact our Customer Service team so we can help you to solve them.

Below is a list of all the payment methods you can use to make your purchase on our official website:

• Cards: VISA, MasterCard, American Express, Maestro
• PayPal
• Express Payment Methods: Apple Pay, Google Pay, Amazon Pay and Shop Pay
• Deferred payment method: Scalapay
• iDEAL
• Bancontact

We do not offer the option of cash on delivery.

At Ysabel Mora it is possible to pay in installments with Scalapay!

This is a payment method that allows you to buy and receive products immediately, and pay for them in 3 equal monthly installments. The service has no additional charges if the installments are paid before the due date.

The payment for each installment will be automatically charged to the credit or debit card you enter when you register your payment with this method.

Your first installment will be charged when Ysabel Mora confirms your order, and subsequent installments will be scheduled to be charged at 30 and 60 days. You can always monitor your scheduled payments in the Scalapay application.

For more information, click here.

As we want our customers to receive their orders in the shortest possible time, the payment is made immediately.

As soon as the purchase is completed, you will receive a confirmation email to the email address you have provided.

In case the transaction is not authorized for any reason, the payment will not be charged.

For more information, please contact our Customer Service team and we will be happy to assist you.

Please note that it is not our system that has rejected it, but your payment provider, so it is likely that the information you provide at the time of payment is not entirely correct.
We suggest that, before trying to pay again, you check that you have entered all the data correctly (including the security code and the expiration date of the card).
Also check that the billing address you provided matches the address where the card you are trying to use is registered.

If the problem persists, enter the details of another card and try again.

From Ysabel Mora, we have no possibility of restoring the order once the payment has been rejected, so we recommend that you make a new purchase and do not miss that product that you like so much. Our stock flies!

In case of doubt, please contact our Customer Service team so we can solve it.

As you will see in the payment section during the purchase process, all transactions are encrypted, thus ensuring maximum security.

For Ysabel Mora the protection of your personal and banking data is very important, so they will always be safe with us.

You can read more about our Privacy and Security Policy here.

We can provide it for you! Just contact our Customer Service team and provide us with the following information:

- Your full name/ Name of the company we invoice

- Company ID/ VAT number

- Complete billing address

- Your order number and the email address you used to place the order

If we have sent you invoices before, you do not need to give us all this information again; we will already have it on record in our system.

*Please note that we will only be able to issue a purchase invoice when our returns period has passed. This way, we can make sure which items you finally keep.

In addition to our usual Sales and our Offers section on the web, we like to reward you for shopping with us, so we are constantly activating new offers or promotions that you will be able to benefit from very soon.

Have you already subscribed to our Newsletter? If you do, you will be one of the first to find out about them and receive exclusive discounts.

You can also follow us on social networks to be always up to date with all the news.

If you have a discount code, you can apply it when you go to make the purchase and before completing the payment.

You will see that there is a box called "Discount Code or Gift Card" in which you must write your code and then you will have to click on "Apply" to apply the discount to your purchase.

In case you have not been able to add the discount to your purchase by mistake, your code gives error or you have doubts about how to use it, we suggest you contact us first so we can help you, otherwise we will not be able to modify your purchase once it has been completed.

Yes you can! We offer e-gift cards worth 10€, 25€, 50€ and 100€.

To purchase one, go to our search engine and type in Gift Card. You can add it to your Wish List or to your Shopping Cart as an additional product.

Just select the desired amount, add it to your cart and complete the purchase.

You will receive an email with your purchase confirmation on how to use it. There is no expiration date, and since it is an email, you can forward it to the recipient yourself.

We cannot issue it in physical format, sorry.

For more information about the conditions of use, cancellation, return and refunds, please contact our Customer Service team.

Yes, of course. If you have changed your mind and want to cancel your purchase of our Gift Card online, just contact our Customer Service team so we can process your refund.

If this Gift Card was purchased for you by someone else, that person will need to contact us.

To shop at Ysabel Mora you do not need to create an account. You can shop as a guest.

However, we suggest that you do create an account so that you always have access to your purchase history and all its details.

This also gives you an advantage when shopping if you are a regular shopper, as you will not have to re-enter your details each time.

We would like to inform you that as it is not a requirement to purchase, it does not affect the fact that you will receive correspondence from us: you will continue to receive emails from us, whether they are promotional or about your purchases.

In Ysabel Mora you can place an order as a guest without creating an account.

However, although it is not a requirement to buy, we suggest that you do create one. You will be able to access your user area and enjoy all the advantages:

- Access to your purchase history

- Your shipping and billing addresses are saved. You can update them whenever you want.

- Your payment details are saved. You can update or delete them whenever you want.

- Track your returns with one click!

Registering with Ysabel Mora is very easy, just click here and follow the steps below:

1. Fill out the form with your data or select the option to register with Facebook or Google to be filled automatically.

2. Confirm that you have read and accepted our terms and conditions and privacy policy.

3. If you want, you have the option to indicate at that time that you want to receive our commercial communications.

4. Click on "Create an account" and you will receive a confirmation email.

Now you can start your experience in Ysabel Mora!

In Ysabel Mora we do not offer the possibility to modify your data from your account. In My Account you can only modify your shipping and billing addresses.

To modify your email address, owner name or contact preferences, you will need to contact our Customer Service team. After verifying your identity, we will access your account details and modify them upon your request.

If you wish to change, add or remove your payment methods, you can do so from the payment gateway, just before completing a purchase.

If you have any problems with your email or password, please follow the steps below:

1. Have you verified that you are trying to access with the email address and password you registered with?

2. If you don't remember the password you registered with, you can reset it by clicking here.

Can't remember the email address you used to register with YM? Contact our Customer Service team so we can fix it.

You may also need to perform the following checks:

1. Make sure you do not have all cookies blocked in your browser settings.

2. Check that Javascript is enabled in your browser settings.

3. Make sure you do not have any content blockers in your device preferences.

If your problem is still not solved, do not hesitate to contact us.

If you don't remember your password or just want to reset it, follow the steps below. It's very easy!

1. Go to the login page by clicking on the person icon in the top right corner of our site.

2. Click on "Forgot your password?" and enter your email address.

We will send you an email with a link to reset your password.

Having trouble finding the password reset email?

1. Check your spam folder.

2. Check if your email address is correct.

3. If you still haven't solved it, feel free to contact our Customer Service team.

In Ysabel Mora we offer you the option to deactivate your account or delete your personal data from our records.

Below we inform you of the difference:

- Deactivate your account: means that in the future you will be able to recover all the information included in it if you change your mind and decide to come back. While your profile is deactivated you will not have access to the account and you will not receive any communication from us.

- Delete your personal information: We will delete your personal information, such as your name, address, email address, IP address and payment information. Non-personal data, such as information about your purchase items, date and time of sales, and order value, will still be visible in business reports.

In case you want to delete your account, but have not made any purchases, we may remove it completely from our system. This will mean that you will no longer be able to log in and you will have to start from scratch if you want to have a Ysabel Mora account again in the future.

Signing up for our Newsletter and receive our communications is very easy and will allow you to keep up to date with all the news and promotions.

All you need to do is go to the footer of our website where you will find a form on the right hand side to subscribe directly to our newsletter.

Enter your email address, click on Subscribe, accept the terms and conditions and that's it!

Once you make your first purchase at Ysabel Mora, we will ask for your consent to send you emails from our marketing team, with discounts and promotions, among other things.

If you do not give your consent, you will only receive information related to your orders and returns.

On the other hand, if you have given your consent and you are not receiving emails from us, please follow the steps below:

1. Check your spam folder.

2. Check that your email address is correct.

3. Contact our Customer Service team so that they can modify your contact preferences upon request.

To unsubscribe from our Newsletter, look for any of the advertising emails we have sent you and click on the "Unsubscribe" option that you will find at the end of the message.

You will automatically receive a message informing you about your unsubscription.

If you have this type of problem, we suggest you follow the steps below:

1. Delete your browser's cookies and cache. Most browsers allow you to do this through the "Tools" menu and under "Clear Browsing Data.

2. Restart the browser after deleting them.

3. If you still have not been able to solve it, we suggest you try to access from another device or browser.

It is very important to us to keep your information safe at all times. Your information is safe with us and we will never give your account and/or order information to anyone other than you.

Whenever you contact our Customer Service team, we will verify your identity by verifying your email address registered with Ysabel Mora. In addition, we will carry out security checks on your registered data and on several orders if you have shopped with us more than once.

For more detailed information, you can consult our Privacy and Security Policy here.

Do not hesitate to contact us with any questions you have or strange movements you notice in your account.

We are glad to hear that you have considered us among your options for collaboration, and we will be happy to evaluate your profile!

All you have to do is write us via Instagram Direct or Facebook Messenger with your proposal and a direct link to your social media profile.

You can also leave us your email if you want our communications to be registered in this way.

If you want to work with us, send us your CV.

How? Go to the Work with us section at the bottom of our website and attach your CV by filling in the form at the bottom of the page, or apply for the job you think best suits you.

Your application will be evaluated by our specialist team, and if they are interested they will contact you directly.

If you have any questions you can send us an email to ysabelmora@ysabelmora.com.

In a world increasingly aware of the importance of sustainable production and in which ecological values acquire greater relevance, in Ysabel Mora we have garments designed for all types of people and manufactured from this conscious perspective.

Based on this we are pleased to present lapuresa, a collection that is born woven in Organic Cotton certified with GOTS Guarantee.

The Global Organic Textile Standard certification is one of the most internationally recognized. A seal of guarantee in a conscious and careful textile processing with the environment and with the people involved in each phase of manufacturing.

At the moment we do not have our own Animal Welfare Policy, however, in Ysabel Mora, according to our line of commitment to continue growing, we are increasingly committed to the responsibility with respect to animal welfare.

Allow us to introduce lapuresa., a collection that is born woven in Organic Cotton certified with GOTS Guarantee.

The Global Organic Textile Standard certification is one of the most internationally recognized. A seal of guarantee in a conscious and careful textile processing with the environment and with the people involved in each phase of manufacturing.

We are happy to confirm that it is possible to buy wholesale at Ysabel Mora.

To do so, all you have to do is access our website ysabelmora.com and go to the top right of the page. Click on "Professional Area" and once inside access the section "Do you want to be a customer?

Fill in the contact form and we will contact you as soon as possible.

If you have any doubts, send an email to ysabelmora@ysabelmora.com.

For us it is very important to be committed to the care of the environment and recycling, so we invest our effort and affection in the packaging of our product to be sustainable and respectful with our environment.

In line with our philosophy, you will receive your order in our 100% recyclable cardboard boxes, which you can reuse in case you want to make a return and we will adapt the size of the box to the volume of the product you have purchased.

Thank you for your interest in our brand and for wanting to offer us your product.
Our purchasing team already has its own strategies in place to source for us based on our needs and are not currently looking to expand their supplier agenda.

However, you can send your proposal to ysabelmora@ysabelmora.com. In case they are interested in contacting you, don't forget to provide your contact details.

Apart from selling through our official website to the end customer or individual, in Ysabel Mora we also distribute our products through our professional customers.

Many of them have a physical store.

To find the nearest stores to you, access our website and in the Store Finder that you will find in the Ysabel Mora section located at the bottom of our website, enter your town or zip code.

You can also find us in several Marketplaces, such as Amazon or Miravia.